The one thing we knew would set us above the crowd was to create the best possible customer experience. This has been our number one priority since day one. Sure, you’ve heard it all before. Every company claims to have excellent customer service, so what makes Fitmark different?
First off, we respond immediately to customer inquiries. No matter how busy we are, you are guaranteed a response within the day – not 24 hours, not 48 hours, but that same day and usually within hours. We don’t like to keep any of you waiting to speak to us. Whether it’s online through our social networks or via email, we are always available and ready to listen. You may even find yourself talking directly with the CEO, Mark Samuel. That’s how important our customers are to us.
Your Fitmark customer experience should be nothing less than phenomenal. We want you to feel good about our products and know you’re in good hands should something go wrong. Even if it’s just to give us a holler online or if you have questions, you can always count on us to follow through and stand behind our guarantee.
Some of you have been noticing our excellent customer service and we really need to take a minute and give a shoutout to the main person responsible. His name is Nader and his number one concern is providing a phenomenal customer experience for each and every one of our patrons. There’s nothing Nader won’t do to make sure you’re 100% happy.
But you don’t need to take our word for it. Just read these amazing comments from some of our happy customers.
Sport Your Lifestyle
The Fitmark Team